FAQ

I do still have some questions, which I could not find here in the FAQs. Who can I ask?

If you have any further questions, please do not hesitate to Contact Us.

If I have a problem with the home what do I do?

We are always here to ensure you have a wonderful stay with us. During our Business Hours you can reach us in our Office (+1- 239-774-1273). In addition we do have an emergency numberto call us in the very rare event you need us right away after business hours.

What is your termination fee / cancellation policy?

We encourage those who may have to cancel their reservation to purchase trip insurance. Guests may cancel this agreement and pay 20% of the down payment or $250.00 as cancellation fee, whichever is greater by providing written notice by certified mail at least 90 days prior to check-in date.

What are my payment options?

We accept credit card, checks and bank wire transfers. Additional fee may occur. Please find more details in our Terms and Conditions or Contact Us.

When do I have to pay for my reservation?

To confirm the booking, a deposit of 25 % of the full rental cost for the period must be paid within 3 business days. Upon clearance of the check, the booking is confirmed. 60 day prior to arrival the remaining 75% is due.

Is the cleaning fee mandatory or can we clean the place ourselves and skip the normal cleaning fee?

We have to ensure that each Marco Naples Vacation Rental is state of the art clean prior and after your visit. Therefore we collaborate with a professional cleaning company, which cleans the place for you. All of our homes are professionally cleaned and inspected prior to your arrival. The cleaning fee is mandatory.

Is the Pool heated?

The heating of the pool is optional and can be ordered separately for an additional fee. Please find more details in our Terms and Conditions.

Can we bring our pet with us?

Some vacation rentals are pet friendly or pet considered. If you are bringing your pet with you, please contact us so we can assist you in selecting a pet friendly Marco Naples Vacation Rental home.

Can we smoke on the balcony, the patio, with the windows open?

Smoking is not permitted at any time inside the rental unit. Smoking is absolutely forbidden.

Is your vacation rentals handicap accessible?

In case of handicaps please contact us and we will try to put you in a unit that will suit your needs.