Terms and Conditions
Please ensure you read and understand the following terms and conditions pertinent to your accommodation rental. If you have any questions, please do not hesitate to contact us.
While we reserve the right to increase or decrease accommodation prices at any time, we will confirm to you the current price at the time of booking. As soon as you have confirmed your booking and paid your deposit or full payment, the cost of the rental is guaranteed against any further increase, (unless these increases are brought about by Government action.) This guarantee is offered subject to our conditions of payment being adhered to and providing you do not make any further amendments to your travel arrangements.
Your rental accommodation includes: accommodation as booked, including services e.g. gas, water, and electricity, cable TV, NOT included in our rental prices:
b) Daily maid service
c) Car rental
d) Travel insurance
e) Cost of pool heating, unless indicated.
ARRIVAL AND DEPARTURE:
Check-in time is any time after 4:00 p.m. We reserve the right to extend check in time to 6:00 p.m. due to cleaning or maintenance. Upon arrival, pick up and register at our office at Naples Outlet Center: 6050 Collier Blvd, Suite #132, Naples, Florida, 34114. Our office is opened Monday through Friday 10:00 a.m. to 5:00 p.m. If you arrive after business hours, yours keys and a map to your accommodation will be at the pick-up box right in front of our office.
Check with your reservationist for the lock box code.
Check-out time is any time before 10:00 a.m. Guest shall be liable for any damages as a result of late check out. Only with prior arrangements made with the reservationist may these times be changed. Failure to comply may result in an additional charge for late departure. Monthly rentals start on the 1st day of the month, and check-out is on the last day of the month.
BOOKING AND PAYMENT:
To confirm the booking, a deposit of 25 % of the full rental cost for the period must be enclosed with the completed and signed booking form. Upon clearance of the check, the booking is confirmed. You must review the confirmation and final invoice carefully and raise any questions and/or concerns immediately.
Payment must be made in U.S. funds. Payment maybe made in cash, check, traveler checks, money order, or Visa and Master Card. If using check, please MAKE PAYABLE TO: Marco Naples Vacation Rentals, 6050 Collier Blvd., #132, Naples, Florida 34114 . In case of late bookings, personal checks will be only accepted if payment is made 14 days prior to arrival. ALL BOOKINGS MUST BE SECURED WITH A CREDIT CARD. If a credit card is unavailable, the reservation cannot be taken. Payments are to be made according to the payment schedule on your reservation confirmation. Guest’s credit card will be charged the total due if payment is not received 60 days prior to check-in date.
The balance of the rental fee is due 60 days prior to the commencement of the rental period. We reserve the right to treat the booking as cancelled if we do not receive the balance by the due date. In the event of a check not being honored by the bank on which it is drawn, there will be a charge of $35.00 to cover the bank charges and our administration costs.
D. REGISTRATION AND SECURITY DEPOSITS:
All guests must register upon check in. No party may remain in occupancy without a security deposit on the unit.
In order to book a reservation, Marco Naples Vacation Rentals offers the CSA Vacation Rental Damage Protection Plan for $49.00 that covers up to $3,000.00 or to pay a refundable Security Deposit of $3,000.00 which will be hold on your credit card.
With both options Marco Naples Vacation Rentals requires a valid credit card number on file.
Further information for the Vacation Rental Damage Protection Plan:
As a part of your stay, you may purchase a Vacation Rental Damage Protection Plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000.00. Any damages that exceed $3,000.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy,www.vacationrentalinsurance.com/g20vrd. The Vacation Rental Damage Plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Marco Naples Vacation Rentals any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Marco Naples Vacation Rentals directly if you do not wish to participate in this assignment.
Security deposits may be charged for long distance telephone calls, property damage, pool heating, excessive utility use, excessive cleaning, excessive garbage, equipment rental, grill cleaning, guest services, and any administrative fees. Damages caused by Guests will be charge to the credit card deposit, but this does not limit the amounts to be charged. Guests agree not to refuse legitimate charges made against the security deposit. Security deposits may be held 30 to 45 days after termination of your stay.
E. POOL HEAT:
All guests staying in private homes with private electric or gas heated pools will be charged $150 – $350.00 per week (depending on the house) against the security deposit if not paid prior to arrival, unless other arrangement has been made. If you have ordered pool heat, please understand that should the outside temperature drop below 55 degrees the pool heater may shut off as it cannot heat the pool at that temperature or below. Gas or electric pool heat is not optional and is non-refundable. Refunds will only be provided if the pool heater is physically broken and verified by a MNVR maintenance technician.
F. CANCELLATION INSURANCE:
Marco Naples Vacation Rentals does not offer travel insurance. We suggest that you contact a travel insurance company.
TERMS AND CONDITIONS:
A. ADDRESS AND PHONE:
The address & phone number of your vacation property are on the front of your confirmation. If you are staying one month or more, please have your mail sent to your vacation property. Do not forward mail to our office.
Only those designated in this agreement as GUEST shall occupy the unit unless WRITTEN CONSENT OF Owner or Owner’s agent is obtained. Guest agrees to abide by all occupancy rules of association or other governing agency. Maximum occupancy is 2 people per bedroom per night.
Due to circumstances beyond our control (e.g. fire, flood), if your designated unit is not available for any reason, we will use our best efforts to locate a comparable substitute unit. In the event a substitute unit is not available, Guests agrees to hold Owner, Broker its agents and representatives harmless for any damages, costs or inconveniences suffered and Guest shall receive a full refund of any and all amounts paid.
D. ALTERATIONS TO BOOKINGS:
If, after your booking has been accepted, you wish to alter your arrangements, we will do all we can to help, however an administrative fee of up to $50.00 per booking may be charged.
E. CANCELLATION TERMS:
Guests may cancel this agreement and pay 20% of the down payment or $250.00 as cancellation fee, whichever is greater by providing written notice by certified mail at least 90 days prior to check-in date. Within 90 days prior to arrival, a refund may be issued. If Marco Naples Vacation Rentals is able to rebook the unit, 75% of the rental fee will be refunded. Cancellation made Within 30 days prior to arrival all advanced funds and payments will be nonrefundable.
Owner may cancel this agreement at least 90 days prior to check-in date, and all advance funds will be refunded to tenants. Marco Naples Vacation Rentals shall not be responsible for any costs Guests may incur for travel or other arrangements in the event of cancellation by Owner or Guests.
F. ASSOCIATION RULES AND REGULATIONS:
Anyone occupying a unit governed by a homeowners or condominium association shall abide by all association rules and regulations. Guest shall not be permitted to take occupancy unless Guest has obtained all required association approvals. Guest shall have sole responsibility for making application to the association and shall do so within the time frame required by association. Guest agrees to comply with all association requests for information. Guest agrees to indemnify and hold Agent harmless from any liability from injury to person, violations of the rules of the association, damage to the unit by guests, or non-availability. Guest agrees to abide by all occupancy rules of association or other governing agency. Only those designated in this agreement, as Guest shall occupy the unit unless written consent of Owner or Owner’s agent is obtained.
Pets are NOT permitted unless authorized by your reservationist at the time of booking, prior to arrival. A charge of $500 will be assessed to the Guest if a violation occurs and an unauthorized pet is found on the premises If an exception is made, Guest agrees to execute a pet addendum, and a non- refundable pet fee and/or a pet deposit (pet fee $225 + tax $25). Nonrefundable pet fees are subject to sales and tourism tax.
Smoking is NOT permitted at any time in the rental unit. A charge of $500 will be assessed to the Guest if a violation occurs and smokes in the unit.
No boats, motor homes, trailers, commercial vehicles or motorcycles shall be permitted on the premises unless otherwise provide herein. Never park on the grass.
J. RIGHT OF ENTRY:
If the unit is currently listed for sale, upon 24 hours notice, Owner or Owner(s) representative(s) have the right to enter the unit for purpose of showing the unit to perspective purchasers or tenants, to make repairs, or to inspect the unit. Owner, Broker, and/or its representatives have immediate right of entry in cases of emergency, or to protect or preserve the premises. Guest shall not alter premises without prior written consent from Owner or Owner’s representative.
Guest is responsible for all long distance phone calls and any additional Cable services if Cable is provided. Phones shall be used for local calls only. Any long distance calls must be made by calling card, collect, or credit cards. Do not accept any collect calls or allow any calls to be charged to the phone.
L. KEY AND GARAGE/GATE OPENER CHARGES:
Guest shall be assessed Locksmith charges and Association charges, if any, for each key, pass, pool tag, opener, lost or not returned upon check-out date. Such costs will be charged to the Security Deposit. Guest agrees to pay actual costs immediately to provide access to the unit in the event of a lock out
M. CLEANING CHARGES:
Guest agrees to pay any additional cleaning charges incurred. Guest shall clean all dishes and remove all food from the premises upon cheek out. One towel per guest and bed linens are the only acceptable unwashed laundry items allowed left in the unit. All garbage must be bagged and ready for disposal. Guest shall not be responsible for making up beds at checkout. Guest gives authorization to charge cleaning charges to the Security Deposit if Broker determines, in its sole discretion, that excessive dirt, furniture stains, carpet stains or other damage is present, additional charges will be assessed and charged to the Security Deposit.
Owner shall be responsible for maintaining the unit unless damage is caused by Guest(s) misuse or neglect. Guest agrees that no rent reduction or abatement will be given unless unit is deemed to be completely uninhabitable. Guest may not make any changes to the unit and must put furniture back to its original placement (if moved). Broker will order repairs in a timely manner once notification is given by the Guest, but Broker has no control over the scheduling availability of vendors. Any work performed by the condo or homeowners association in the unit or buildings, nearby buildings grounds or common amenities is not reason for refund or cancellation of this agreement after check-in date. Broker shall not be liable for any losses or damages, including incidental or consequential damages, including those caused by Owner failure to perform repairs and maintain the unit. Any damages or problems found upon arrival should be reported immediately to the rental office within 24 hour of occupancy. Otherwise, repair costs for any pre-existing damages may be charged to the Security Deposit. Repairs will not be scheduled on Holidays.
Guest shall not assign this agreement or sublet the premises or any part thereof. Any unauthorized transfer of interest by the tenant shall be a material breach of this agreement.
Guest agrees to indemnify and hold harmless owner and Broker and their agents from claims, suits, or damages of any kind, from or related to any acts or omissions of guest or guest(s) gross negligence. Guest agrees to look solely to the owner in the event of legal dispute regarding this agreement of the premises.
Q. RISK OF LOSS:
The homeowner and/or MNVR will not be held liable for any accidents or injury to guests while staying in the vacation rentals. Personal property of guests and guest’s invitee’s shall be in the unit at the sole risk of the guests. MNVR and homeowner shall not be liable for the loss of money, jewelry, valuable possessions of any kind and/or any damage caused to said personal property arising from fire, accident, acts of God, criminal acts, acts of negligence or bursting or leaking water pipes.
R. ATTORNEY FEES:
Should it become necessary for owner or broker to employ an attorney to enforce the terms and conditions of this agreement, TENANT SHALL be responsible for all cost and attorneys fees including, but not limited to, and in house attorney or Broker whether or not suit is filed.
It is unknown if there are hazards that affect the premises. Broker does not have the technical expertise to advise you of their significance or to ascertain whether or not they are present. Hazardous substances inside the home can include cleaning chemicals, paint, lawn and garden chemicals, and a variety of indoor air pollutants that can accumulate in improperly ventilated buildings. Hazardous substances outside the home include those found in contaminated land, water, landfills, and other disposal sites, and formaldehyde, foam insulation (UFFI) mold, mildew, and radon gas. Any property built prior to 1978 may contain a lead based paint hazard. Tenant is not permitted to have access to any rooms, storage areas, or closets that are designated to be exclusively for the use of the owner.
T. RADON GAS:
Radon Gas is a naturally occurring radioactive gas that, when accumulated in a building in sufficient quantities, may present health risks to persons who are exposed to it over time. Levels of radon that exceed Federal and State guidelines have been found in buildings in Florida. Additional information regarding radon and radon testing may be obtained from your county public health unit. Broker makes no representation about the existence of radon gas on the subject Premises.
U. TIME IS OF THE ESSENCE:
Time is of the essence with respect to all time periods contained in this agreement.
Guest understands and agrees that broker will be compensated by the Owner.
GUEST ACKNOWLEDGES AND ASSERTS THAT THIS PROPERTY IS NOT THEIR SOLE RESIDENCE, AND GUEST INTENDS THIS OCCUPANCY TO BE TEMPOARY AND TRANSCIENT. GUEST ACKNOWLEDGES FLORIDA STATUTE CHAPTER 509 WILL APPLY AND REGULATE THE OCCUPANCY. INITIAL DEPOSIT OF MONEY SHALL CONSTITUTE VALID BINDING ACCEPTANCE OF THIS AGREEMENT. ACCEPTANCE BY FACSIMILE SHALL CONSTITUTE VALID BINDING ACCEPTANCE OF THIS AGREEMENT. GUEST ACKNOWLEDGES THAT THE ABOVE STATEMENTS HAVE BEEN READ, AND GUEST AGREES TO ABIDE BY THEM.